||On the Dot, a subsidiary of Media24 in KZN, currently requires the services of a Branch Admin Coordinator. We seek to appoint a dynamic and energetic individual to assume responsibility as Branch Admin Coordinator, reporting to the Distribution Supervisor. The position will be based at their offices in Newcastle. Main purpose of the role To administer SLA’s to ensure compliance of transport service providers in such a manner that client relationships are protected and accurate costing can be performed, and to provide reporting information to assist in management decisions.
||• Matric (Grade12) • 2-3 years previous administrative experience in a courier/transport services • Experience working with statistics • Proficient in relevant software packages and applications • Valid driver’s license so as to visit service providers sites
|Skills & Competencies
||• Attention to detail • Methodical • Good numerical ability • Able to work to deadline • Customer service orientation • Good communication skills, both written and verbal, in English and Afrikaans
|Duties & Responsibilities
||• Communicate and liaise with transport service providers, following up on and solving of queries with deliveries, lead-time exceptions, tracking and general client queries • Monitor the adherence to service level agreements between division and service provider, alerting management immediately if service providers deviate from SLAs • Co-ordinate arrangements for special and late deliveries, and provide feedback to clients proactively • Administer the returns done by couriers • Monitor outstanding POD’s data and ensure they are updated on the relevant systems • Co-ordinate tender deliveries between service provider and client • Arrange payments for bulk distribution invoices • Generate and update statistical data for management reports • Administer GIT ( goods in transit) claims process • Draw daily exception reports and manage outstanding deliveries within lead times • Reconcile reports daily for dispatches vs status updates of POD’s, addressing any deviances or escalating to management if required
||On the Dot is the largest multichannel media logistics company in South Africa and offers a comprehensive, integrated, one-stop logistics solution for all media products, such as books, magazines, newspapers, digital fulfilment, consumer electronics and music. It is a comprehensive solution that includes warehousing, delivery and distribution, as well as a fully integrated customer management service. On the Dot's services are comprehensive, ensuring every facet of your product's lifecycle is carefully managed, monitored and optimised..