Support Technician - 6 Month Contract x7
Cape Town, Western Cape
Posted 11 March 2019 - Closing Date 25 March 2019

Job Details

Job Description

 Support Technician
Cape Town/Johannesburg


Media24, part of the Naspers Group, touches the lives of millions of consumers every day through our online and print media, book publishing, online services and ecommerce platforms is offering 7 fixed term contacts for IT graduates (or currently studying part time) The contract will be for 6 months and 6 employees will be based at the Media24 offices in Cape Town and 1 employee will be based at the Media24 offices in Media Park, Auckland Park, Johannesburg.


Main Purpose of the Role

Configures, installs, monitors and maintains IT users’ desktop software and hardware; supports mobile workforce.




  • Currently studying towards an IT qualification (part time) or completed with a registered institution (Comptia A+ minimum)
  • Available immediately
  • Knowledge of relevant software packages and applications (Office 365)



Key Responsibilities


  • Provides consultation to IT users for all aspects of end-user computing and desktop-based software.
  • Provides technical support and guidance through Tier 2 support and works with vendors to resolve Tier 3 issues.
  • Responsible for documenting solutions to problems and developing end-user guidelines.
  • Provides on-site training to users.
  • Evaluates, maintains, modifies (e.g., creates macros, templates) and documents desktop application packages, participates in the testing and evaluation of new desktop packages and implements prototypes.
  • Consults with and makes recommendations to IT users on selection of hardware and software products to address business requirements.


Skills and competencies:


  • Excellent verbal and written communication skills
  • Analytical skills
  • Good problem-solving ability
  • High attention to detail
  • Customer Service skills
  • Excellent listening skills
  • Good follow up skills

Given the employment equity policy of Media24, preference will be given to suitable candidates from the designated groups.